Location: Housekeeping Department
Supervisor: Housekeeping Manager

Summary:

Under the general direction of the Housekeeping Manager. Housekeepers work closely with general cleaners, floor supervisors, and coordinators to properly perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests.

Essential Duties and Responsibilities:

• Communicate with Housekeeping Manager on daily operations.
• Answer immediately to request from guests, as well as from other departments.
• Enter guest rooms by adhering to proper procedures.
• Replace used amenities in guest rooms.
• Provide clean linens.
• Fold sheets and towels, make beds, and ensure bathrooms are clean.
• Take away, room service items, dirty linen, and trash.
• Perform check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets.
• Adhere to all safety, security, and company procedures and policies.
• Provide immediate report of any safety hazards, injuries, maintenance problems, or accidents to the supervisor/manager.
• Keep uniform clean and make sure to appear professional always.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect service needs of guests and provide them even before called upon to do so.
• Apply professional language in communicating with guests and other people.
• Provide support to team to achieve common goals.
• Maintain quality standards and expectations.
• Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.
• Perform other duties as requested.

Education and Experience

• High school diploma, GED, or equivalent
• Minimum two years of experience with hospitality, or housekeeping experience.